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Qover x Veloretti Insurance.

VELORETTI
VELORETTI
VELORETTI
VELORETTI

Ride carefree.

We've got you covered thanks to our Qover x Veloretti insurance plan. This insurance covers you against theft, helps you in case of any problems, and fixes any damage made on the bike. Get the full-service package which included damage insurance, theft insurance, and more for only €10 per month.

Choose your plan

Free

Standard Plan

  • Over-the air updates / manually via bluetooth

  • Theft insurance

  • Damage insurance

  • Find my bike GPS

  • EU data roaming / via simcard

Learn more
+€120 / year

Premium plan

Popular choice
  • Theft insurance

  • Damage insurance

  • Find my bike GPS

  • EU data roaming / via simcard

  • Over-the air updates / auto via roaming

Learn more
VELORETTI
VELORETTI

Thieves take a hike.

Although our bikes are equipped with the most advanced anti-theft technology to keep thieves away, unfortunately, thieves also advance their techniques. With our theft insurance, you're covered against both theft and damage from theft attempts, giving you reimbursement for any harm done.

VELORETTI
VELORETTI

No harm done.

Cover your bike against damage resulting from accidents, vandalism, flooding, fire and other external factors. We will reimburse you for the cost of repairs after the application of the excess.

Any questions ?

- We cover your bike all year round for up to maximum 3 years.

- An insurance policy intended for Veloretti Electric bikes only.

- The insurance is intended for people aged 18 and over who are officially resident in Netherlands, Belgium or Germany.

- Your bike is intended for private or commercial use (e.g. as a courier, deliveries, etc.).

- If your bike is stolen, we will reimburse you.

- We will also reimburse you for damage if it is the result of an attempted theft.

- Your bike is covered against damage resulting from accidents, vandalism, flooding, fire and other external factors.

- We will reimburse you for the cost of repairs after application of the excess.

If your bike is immobilized on a roadway accessible to our breakdown and towing service, we organize:

- Roadside assistance and towing

- Return and guidance of the children

- Flat tire assistance

- Assistance in the event of loss of keys to the padlock or a locked padlock

- Assistance to the insured during a transfer

As soon as your bike is delivered your insurance will be activated. You will then receive a confirmation e-mail with your policy schedule, general conditions and the cancellation form.

  • In case of theft or total loss:
    - Contact us here to report a claim.
    - If the material damage to the bicycle is not repairable or the insured bicycle has been stolen in its entirety and not found within 21 days after reporting the theft to the Police, we offer: compensation in the form of a credit note (voucher) valid in the Veloretti online shop.

  • If your bike needs repair:
    - Contact us here to report a claim.
    - You will be compensated for the repairs. Either we will send someone to carry out the repairs or you will have to go to a repair shop if the damage is too extensive.
    - If it is not possible to repair your bike, you will receive compensation for the amount of the repair by transfer to your bank account.


- If the theft of the bike occurs when the bike is not locked by the frame or app lock provided by the manufacturer (if applicable).

- If the bike was in a place accessible to the public and was not secured to a fixed point by the frame with an agreed lock and not locked in accordance with the manufacturer's instructions, such as a frame lock or locking by means of an application (if applicable).

- If the bike was in a locked common room and was not secured to a fixed point by the frame with an agreed locked and not locked in accordance with the manufacturer's instructions, such as a frame lock or locking by means of an app (if applicable).

- The wheels, tyres or battery if they are stolen separately from the bike.

- If you cause damage to a third party while riding your bike, the insurance does not cover your liability.

- Purely aesthetic damage (e.g. scratches or dents).

- Damage resulting from a breach of trust or fraud.

- You will not be covered if you make technical modifications to the bike. However, you can add accessories such as a mudguard or child seat, but these will not be covered under this insurance unless they are originally delivered and for a maximum amount of 100 euros.

- Make sure your bike is properly insured in all circumstances. Also check whether your bike is not insured via, for example, home insurance. This usually has limitations that do not apply in our offer.

- Theft and material damage cover is valid in the countries of the European Union, Great Britain, the Principalities of Andorra and Monaco, the Vatican, Iceland, Croatia, Liechtenstein, Norway, San Marino and Switzerland.

- The assistance guarantee is valid in Netherlands and 20 km around the Netherlands borders.

- In the event of theft, you must report it to the police or judicial authorities within 24 hours.

- You must submit a copy of the police report to us at the time of the loss.

- You must notify the claim as soon as possible after the incident and within 8 days of becoming aware of it.

- You must keep the original invoice for your bike.

- You must lock your bike in two ways:

  • You must attach your bike by the frame using an agreed lock, either ABUS BORDO (Security 10 or higher), ART (category 2 or higher), FUB (category 2 wheels or higher), or Sold Secure Silver (or Gold) to a fixed point (e.g. bike rack, post).

- You can cancel the insurance contract within 14 calendar days of taking out the contract or receiving it.

- You can cancel your insurance at each annual expiry date. To do so, you must inform Qover at least 2 months before the expiry date of your contract, by registered letter, by bailiff's writ or by handing in the cancellation letter against receipt.

- You can cancel the insurance if we change the price or the general conditions.

- You can terminate the insurance contract after it has been tacitly renewed on the main expiry date. The insurance contract will then end 1 month after the day of notification.